Frequently Asked Questions
How far in advance should I book?
We recommend giving yourself as much time as possible, but we know things don't always go to plan! We love helping people bring something special to life, so get in contact and if we can, we will always work hard to make it happen. As soon as your bond is cleared, you're booked in.
How long can I have the headsets for?
For Dry Hire, we have 4 time options:
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Morning 9am - 12:30pm
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Arvo. 12:30 - 4pm
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Evening. 6pm - 10pm
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Overnighter - return by 11am the following day unless agreed otherwise.
What's included in the hire?
Knowing that you have invested in using Australia's leading state of the art silent disco equipment, so the experience is sure to impress!
All equipment is cleaned, charged, and checked before your event.
You can choose to collect the equipment or we can deliver for a small fee.
You can use our easy 'How To Use' guide and we can also run through everything with you, to make sure the event goes smoothly.
If I decide to DIY, is setup difficult?
Not at all!
Once the booking is complete, we'll send you our easy 'How To Use' guide and run through the equipment with you, so you feel really confident. Any questions or worries, we're here to help.
Can children use the equipment?
Absolutely! As long as they are supervised by an adult, the headsets are great for children as they can control the volume and the channel, so they're empowered and comfortable - no meltdowns from sensory overwhelm or not being able to listen to Disney tunes all night.
Turn the volume up on the fun, not the meltdowns.
What happens if any equipment is damaged or lost?
We like it when people are upfront and honest, so we will be with you.
Because you're hiring the industries highest-quality silent disco equipment, we ask for a refundable security bond before your event.
Any loss or damage to the equipment while it is in your care will need to be repaired or replaced at your expense.
What is your cancellation policy?
Our Refund Policy is strictly based on the time a booking cancellation is made. If a booking is cancelled:
a) Within 5 days of the event date: no refund or credit will be issued.
b) Within 6-7 days of the event date: a 100% credit note will be issued, strictly no refunds. Minus admin fee.
c) Outside 8+ days from the event date: a 100% credit or refund can be issued.
d) Cancellations at peak times (e.g. public holidays, New Years Eve) require 4 weeks notice, with a 100% termination fee for any cancellations within this time.
Most of the info is in the T&Cs.
You can click here and check it out, otherwise feel free to reach out and shoot us an email at hello@rhythmandwaves.com.au